Privacy Policy

PRIVACY POLICY

WEBSITE PRIVACY AND SECURITY POLICY

Likes.Lk maintains high standards for the protection of data to ensure that customer information remains private and is only used for the purpose it was collected.

Likes.Lk follows strict security procedures in the storage and disclosure of your personal information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

This policy is regularly reviewed and if necessary updated to meet requirements for internet privacy. You can always find the most recent version of the policy right here.


COLLECTION OF DATA AND INFORMATION FROM WEBSITE VISITS

COLLECTION

Personal information about you (e.g. your name, contact details, electricity usage data) may be collected by Likes.Lk (and/or its subsidiaries) during the course of your use of this website, or when you speak to someone in our contact centre.

Rest assured, we’ll only gather your data when you supply this to us voluntarily (e.g. when website visitors send emails, respond to customer surveys or use the 'My Account' service on the website). We then use this information to ensure we fulfil your request/s.

Likes.Lk also gathers generic information about visits to our website (page views, time on site, how you got to the site etc.) to understand how we can make your experience on our website better.

PURPOSE OF COLLECTION

Likes.Lk will use your personal information only for the following purposes:

Likes.Lk customers:

Supplying you with electricity and associated services, including billing and meter reading

Communicating offers and promotions to you via email and text when we have your permission to do so

Inviting you to participate in survey



All:

Responding to requests for information;

Providing you with information about goods and services that we, your Network Company (where applicable), and/or (unless you instruct us otherwise) other persons may from time to time wish to offer you.




ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You may at any time request access to, or (if necessary) correction of, any personal information about you held by Likes.Lk.


CUSTOMER DATA TRANSMITTED ACROSS THE PUBLIC INTERNET

Likes.Lk will always ensure that your privacy is protected when logging onto our website or when using the 'My Account' service.

256-bit SSL (Secure Sockets Layer) Encryption is used for all traffic interactions with the My Account service. Browsers unable to support SSL will not allow a customer to logon to the website 'My Account' service.

When you send us an email it is not encrypted and is therefore not secure.


WEBSITE SECURITY

The Likes.Lk website has layers of security to protect it against malicious activity, possible breaches of the system ('cracking') and unauthorised access to customer data.

Your data or logon information (user name and password) is not permanently stored on the website.


USE OF COOKIES

Likes.Lk's website uses both non-persistent and persistent cookies to manage a customer's visit to the site. Non-persistent cookies are temporary and are deleted when a browser session is closed and persistent cookies are used in order that third party vendors, such as Google, can serve ads based on a user's prior visits to the Likes.Lk website.

Other than as noted above, information about a visit to Likes.Lk's website is not permanently stored on a visitor or customer's personal computer.

While Likes.Lk recommends that you enable cookies in order to enjoy all the features of Likes.Lk's website, this is entirely up to you. (The management of cookies will be different depending on each user's PC - refer to your browser help menu for further information).


ANALYTICS

Likes.Lk uses services such as Google Analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout Likes.Lk's website and through any other sites that use those services. Likes.Lk does not control how those cookies are issued, or the data that they store. Please refer to the Google Analytics Privacy Policy below for more information.


USE OF DATA AND INFORMATION COLLECTED FROM WEBSITE VISITS

Likes.Lk will not sell or reveal information obtained about its visitors to anyone outside of Likes.Lk unless:



It is specifically authorised by the visitor.

It is legally required to do so.

Such disclosure is required to protect the safety of employees, visitors, customers, or property.




USE OF EMAIL OR MOBILE NUMBER FOR CUSTOMER COMMUNICATIONS

During your interactions with us via the website or contact centre, you can supply an email address which we will use to contact you about our service. Likes.Lk does not sell or rent email addresses to third-party organisations. By default, a customer is:

opted-in to regular monthly and/or weekly account updates.

opted-in to Likes.Lk service announcements.

opted-in to receive survey invitations to help us improve our service to you.